Your safety is our top priority as we continue to monitor COVID-19.  Due to the rapidly evolving impact, both domestically and globally, of the COVID-19 situation, we want to update you on our preparations for the 2020 Annual Conference. 

Subscribe to the SSR COVID-19 Updates

SSR is closely monitoring the developments pertaining to coronavirus. As of today, we are still moving forward with the upcoming Annual Meeting. Should this situation continue to progress, preventing us from having a healthy climate for all of our members and non-members, we may postpone or cancel the meeting. This is an evolving situation and we will be sure to keep you updated.

To allow everyone time to assess how COVID-19 will impact their travel plans, we are extending the late-breaking abstract deadline to May 1, 2020, and the Early Bird Deadline to May 31, 2020.

We are actively monitoring updates from the CDC and World Health Organization (WHO) and recommend that attendees monitor these sites as well for additional information. Please click on the sites below to learn more.

Venue-specific updates from our event partners in Ottawa can be found here.

We will provide another update on April 9th as we learn more. Please help us stay updated about institution/company travel restrictions by emailing You may also contact us there if you have any specific questions or concerns about how COVID-19 affects SSR and our members.

Our Commitment to Customer Service

The SSR Business Office has switched to teleworking, but we continue to be available at the direct lines listed here. Please reach out if you have any specific questions or concerns.

Below is some information being provided by the hotels and Shaw Centre. 


“Novotel Ottawa City Centre and Accor Hotels are closely monitoring the Novel Coronavirus outbreak and are working with our partners to implement measures to minimize the risk of transmission and ensure that our guests, employees and hotels are safe and well taken care of.  Currently, we have cleaning procedures and disinfection products already in place which have proven effective in minimizing the spread of coronavirus, along with other viruses and contagions. We are further reducing the risk by exercising additional preventative measures, which include but are not limited to: increased frequency of cleaning and disinfecting throughout the hotel; reinforcement of personal hygiene, proper handwashing and use of alcohol-based hand sanitizers; close monitoring of employee health; and increased communication with our partners and government public health agencies.”


Les Suites:

“We have engaged with many of our valued clients the past couple of weeks to reinforce the following:

  • We can confirm that none of our team members/nor their family members have traveled to/from the infected areas of China & Europe
  • Maintaining a spotlessly cleaned hotel environment is always our priority.  Our team members fully sanitize each of our suites on a daily basis and wear the authorized protective equipment when doing so (gloves, etc.)
  • As an added precaution for our valued guests and team members – sanitizing stations are available in our lobby and at our Front Desk

"We, as with everyone else, are continuing to monitor the situation.”


The Westin:

“We hope that this situation comes to an end very soon and we recognize that the novel coronavirus (COVID-19) is top of mind for many travelers. We are sharing the following information to help ensure that your attendees have the information they need to plan their stay with us and are aware of our efforts to ensure a healthy stay.

The wellbeing of our guests and associates is of paramount importance. We take standards for hygiene and cleanliness very seriously. Our leadership team is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department updates regarding COVID-19 and following their recommendations on the appropriate health and safety measures. We have well-established hygiene standards and daily cleaning procedures for all parts of the hotel to address both general cleanliness and disinfection. In addition, it is our standard practice to provide ongoing guidance to our hotel teams to promote safety and well-being through awareness, training and the use of everyday preventative practices.

We recognize that the COVID-19 virus has required all of us to be more thoughtful as we go through our daily activities. Our associates are expected to follow the CDC recommendations for everyday preventive actions to help prevent the spread of respiratory diseases and we encourage you to share these practices with your team and your attendees. These include: 

  • Avoiding close contact with people who are sick. 
  • Avoiding touching your eyes, nose, and mouth. 
  • Covering your cough or sneeze with a tissue, then throw the tissue in the trash. 
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.  

Your business is important to us. We greatly value our relationship with you and we are committed to ensuring that our hotel is a comfortable and safe environment for you, your team and your attendees. We will continue to keep a close watch on the latest developments related to COVID-19 and will follow the guidance of government and public health officials.”


Shaw Centre:

Click here to read what the Shaw Centre sent out to their clients.